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Shipping & Returns

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We want to make sure your experience with Concrete Legacy Studios is as smooth as the finish on our tables. Here's the lowdown on shipping and returns:

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Shipping

  • Small Items: For most small pieces, shipping is on the house—yep, it’s included in the price you see on our website. These items are carefully packed and sent via trusted couriers to ensure they arrive safe and sound. Expect delivery to take 1–5 days after production is complete.

  • Large or Heavy Items: Big, bold pieces like our dining tables require a bit more TLC to get to you. The price listed for these items does not include shipping. Delivery fees are calculated based on the destination and the complexity of getting your piece to its new home. We’ll give you a quote at the time of purchase, so there are no surprises.

  • International Orders: Love what you see, but not in Australia? No worries—drop us a line at design@concretelegacystudios.design, and we’ll work out how to get your custom piece to you, wherever you are in the world.

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Delivery Details

  • All our pieces are handcrafted to order in Queensland, Australia, which means they take time to perfect. Production typically takes 3–4 weeks, and we’ll ship your item as soon as it’s ready.

  • Once your order leaves our care, we’ll send you tracking details so you can follow its journey. Keep in mind that delivery times are estimates and may vary depending on your location or unforeseen courier delays.

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Returns

We’re all about crafting pieces you’ll love, but if something’s not quite right, here’s what you need to know:

  • Change of Mind: Since every piece is custom-made, we can’t accept returns for change of mind or incorrect selections.

  • Faulty Items: If you believe your item has a defect, let us know within 3 days of delivery at design@concretelegacystudios.design. We’ll work with you to sort things out—whether that’s a repair, replacement, or store credit.

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A Few Things to Keep in Mind

  • Each item we make is unique, which means slight variations in colour, texture, or finish are to be expected—and celebrated! These aren’t flaws; they’re part of what makes your piece one of a kind.

  • For more detailed info on shipping, returns, and the nitty-gritty, check out our Terms and Conditions page.

 

Have questions? Need help? Reach out to us at design@concretelegacystudios.design. We’re here to help make your concrete furniture dreams a reality!

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