Terms & Conditions
Microcement

Concrete Legacy Studios - Microcement Application Terms & Conditions

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These Terms & Conditions govern all microcement installation projects undertaken by Concrete Legacy Studios ("we," "us," or "our"). By proceeding with a quote, paying a deposit, or engaging our services, you acknowledge and agree to the following terms.

1. Project Scope & Materials

All work is carried out in accordance with the specifications outlined in the client-approved quote. Our microcement system includes a multi-layer application of high-performance materials suited to wet areas, floors, walls, and joinery.

Due to the handcrafted nature of our product, slight variations in colour, texture, and finish may occur. These natural inconsistencies are a hallmark of the product and are not considered defects.

2. Surface Preparation

All existing substrates must be sound, clean, and stable. While we take every care to prepare the surface correctly—including cleaning, fibre mesh reinforcement, priming, and levelling—we are not liable for unforeseen substrate issues that may arise due to existing damage, movement, or moisture.

3. Installation Conditions

It is the client’s responsibility to ensure the site is accessible, weather-appropriate, and ready for work. Delays caused by restricted access, wet areas not being watertight, or other site issues may result in additional charges.

4. Project Variations

All variations to the original quote or scope of work must be agreed upon in writing. Variations may affect timelines and final project costs.

5. Cancellation & Withdrawal

In the event the client cancels the project after paying the deposit, the 10% deposit is non-refundable. If the cancellation occurs after materials have been purchased or work has commenced, additional fees may apply based on expenses incurred.

6. Payment Terms

To secure your project and schedule works, a non-refundable deposit of 10% is required. No work will be scheduled until this payment has been received.

The standard payment structure is as follows:

• 10% Deposit – due at time of booking (non-refundable)

• 40% Progress Payment – due prior to commencement of on-site work

• 50% Final Payment – due upon completion and before handover

Failure to adhere to the payment schedule may result in delays or cancellation of the project. Additional fees or interest may apply for late payments.

7. Site Maintenance & Warranty

Clients must follow our post-application care instructions to ensure longevity of the finish. Misuse, failure to follow maintenance guidelines, or external damage voids any implied warranty.

8. Liability

While we strive for excellence in every installation, Concrete Legacy Studios shall not be held responsible for:

• Cracking or delamination caused by substrate movement or moisture ingress

• Colour inconsistencies due to lighting or environmental factors

• Natural wear and tear from general use

9. Acceptance of Terms

By accepting our quote or paying the deposit, you agree to the terms outlined above and confirm that you have reviewed our full Terms & Conditions. A detailed copy can also be found at www.concretelegacystudios.design.

For questions or further clarification, please contact us at: design@concretelegacystudios.design

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These terms have been reviewed and updated as of the 31/03/2025